We Buy Cars Sales Agent

We have an exciting opportunity for a young and energetic person to join our Contact Centre.

Duties and Responsibilities:

• Customer relationship building management
• Provide customers with product and service information
• Problem solving tasks during shift
• Handle and take full responsibility for customer related queries
• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

Key Competencies and Skills

• Strong verbal and written communication skills
• Must have mechanical background on vehicles
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Team work
• Stress tolerance

Further requirements:

• Grade 12
• Fully bilingual in English and Afrikaans
• Technical/ mechanical background advantageous
• Previous motor industry experience

Package related information:

• 15 Days Annual Leave
• Momentum FundsAtWork Provident Fund

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