Contact Centre NQF Level 4 Learnership

Contact Centre NQF Level 4 Learnership

Contact Centre NQF Level 4 Learnership

 

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions

Contact Centre NQF Level 4 Learnership Exist at one of our client in Sandton

 

APPLY FOR TVET INTERNSHIPS

 

Learnership Requirements:

• Grade 12 level of education with any diploma or degree
• South African citizen
• Must be unemployed.
• Valid proof of disability
• Must not currently be studying.
• Be a South African Citizen

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Due to EE requirements preference will be given to people with disability only.

Learnership start date: 01 December 2023
Stipend R5000 per month

 

 

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• • That you have read and understood our Privacy Policy. Please view Ts & Cs Here
  • That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise.
  • That the information you have provided to us is true, correct and up to date.

For any information, please do not hesitate to contact us. If you don’t rplease ecieve feedback from us 2 weeks after the closing date please consider your Application unsuccesful.